Customer Service Representative
Full Time
Wilbur Ellis
www.wilburellis.com
Orchard, NE
Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!
For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!
General Purpose and Scope of Position:
This position plays a critical role on the operations team, supporting order processing, inventory management, and overall warehouse performance. This position is tasked with providing outstanding customer service and is a key liaison between sales, operations, suppliers, and customers.
Additionally, this position provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:
High School Diploma or equivalent required - Associate or Bachelors Degree preferred
Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software preferred, training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills for interaction with customers and fellow employees across verbal, written, and all media (phone, e-mail, text) formats
The ability to maintain a positive and professional working relationship with peers, management, and support resources
Maintains a constant commitment to teamwork and exemplary customer service
Ability to take initiative and work independently with minimal supervision
Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or concerns from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads writes and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
Respond to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
Meet or exceed timelines established under the Timely Transaction Processing policy (TTP)
Work closely with the operations team to ensure adequate inventory levels are maintained to meet customer needs
Assist Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
All other duties as required
Compensation and Benefits:
Competitive hourly wage range (to be determined based on experience and other factors)
Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
Drug-Free Workplace
If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!
COMPANY CULTURE
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry’s best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
Respond to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
Meet or exceed timelines established under the Timely Transaction Processing policy (TTP)
Work closely with the operations team to ensure adequate inventory levels are maintained to meet customer needs
Assist Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
All other duties as required
Compensation and Benefits:
Competitive hourly wage range (to be determined based on experience and other factors)
Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
Drug-Free Workplace
If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!
Website: www.wilburellis.com OR click on the link below to apply:
https://recruiting2.ultipro.com/WIL1015WELC/JobBoard/301f072f-bb97-f32c-497b-18cdfbd619ce/Opportunity/OpportunityDetail?opportunityId=73f5c674-ca89-4020-948f-b1d607ee7ecb