Field Service Engineer (Service Technician) DC-10290
Full Time
Hansen Agri-PLACEMENT representing Agrifac Machinery
Dianne Countryman
PO Box 1172, 610 W 2nd Street Grand Island, NE 68802
(308) 381-4815
http://www.hansenagriplacement.com
Client seeking a Field Service Engineer for a new line of Ag Equipment entering the U.S. market space. ***GROUND FLOOR OPPORTUNITY*** Role located at Seward, NE. Focus on After-Sales Service. Opportunities to travel abroad to visit global headquarters for initial and on-going training and for off-season work opportunities, if you so choose.
Primary Responsibilities:
- Making appointments and calling on customers after-sale
- Performing maintenance and repair service work on Ag Equipment at one of company service shops or on-site with customers
- Providing world-class technical product support / customer support
- Resolving product and performance issues
- Communicating with headquarters on appropriate issues and solutions
- Analyzing, troubleshooting & reporting malfunctions, incidents, and service requests/questions from customers
- Explaining complex, technical issues to customers in an understandable manner
- Creating service reports in a timely manner
- Following up with identified actions
- Providing customers with service progress feedback
- Minimum 2-year Technical Mechanical degree; Employer will also train individuals not completing their degree program
- Ag / Farm equipment operations experience
- Technical knowledge / understanding of electrical systems, hydraulics and hydraulic drive systems on self-propelled equipment preferred but not required
- Willingness to travel to customer locations
- Self-directed and customer service-focused
- Solid communication skills
- Analytical, problem-solving skills
- Flexible work attitude with ability to react quickly to rapidly changing situations
- Valid driver license with clean driving record
Wage: Higher than industry standard for hourly wage plus overtime
Benefits:
- Health Ins.
- Retirement Plan
- Short- and Long-Term Disability Ins.
- 15 Days Paid Time Off
- 6 Paid Holidays
- Employer Paid Career Training/Development
- Company Vehicle or Monthly Travel Stipend
- Company Tools
Visit www.hansenagriplacement.com to complete a Quick Apply form, provide your Resume. Please express your interest in DC-10290, Field Service Engineer. Once your information is submitted through our website, I will review, then call you. Thank you!